Page 10 - EMAIL+ZOHO CRM FOR YOUR BUSINESS

Emails + Zoho CRM for Your Business

Multiple Device Sync

Unlike POP, IMAP allows you to access your emails wherever you are, from any device. When
you read an email message using IMAP, you aren’t actually downloading or storing it on your
computer, but reading it from the email service instead. In other words, your email activity

gets synced automatically across your laptop, mobile phone and tablet. So, you can essentially
check your email from different devices, anywhere in the world: your phone, a computer or a
friend’s computer.

POP / IMAP

Let’s say you’ve received some important emails from your contacts. Once you’ve set up your
account with IMAP, you can go to any contact’s record and see all the emails related to that
contact under the Email tab.

IMAP’s two-way sync means that your email activities are updated both in your CRM and email’s
inbox at the same time.

So you can reply to emails from that contact, either from your CRM or your inbox itself. You will

also know instantly if that contact has read or replied to that email.

Zoho CRM Resources 10