Page 10 - Why You Need a Multichannel CRM
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Why you need a Multichannel CRM
A deep reports system gives you insight into which of your emails are performing best, with
parameters like open rate, click-through rate, and the bounce rate. With Zoho SalesInbox, you
get the CRM context for all your emails because they get organized according to your pipeline.
Emails that matter the most are on top, instead of the ones that came in most recently. Drag drop
emails to convert them or create deals, it’s that simple.
Instead of just setting reminders for what you need to do for a customer, set reminders for
what the customer needs to do for you. ResponseWatch monitors the inbox for replies from
specific leads/contacts and notifies you if they haven’t responded in a set time period, this lets
you decide on how you wish proceed with them.
With Zoho CRM’s phonebridge integration, you can
one-click call any of your leads, contacts, or prospects
directly inside the CRM. The calls are automatically logged
and associated with the specific lead or prospect. Add
notes, and set tasks and reminders during the call. With
call analytics that give an overview of how your team is
performing, know where you’re doing well and where
you have room to improve.
With our Zoho Social integration, you stay on top of what your customers say about you on social
media. Get notified of any activity that relates to your brand: including @mentions, when your
posts have been shared, etc. These activities get associated with the respective lead or contact,
so you can always have conversations with context the next time you interact with them. And you
can even automatically add people as a lead or a contact through our Automate lead generation
feature. All of this is done from right inside Zoho CRM.
Zoho CRM Resources 8