Page 15 - Why You Need a Multichannel CRM

Why you need a Multichannel CRM

Reference

[1] . https://www2.deloitte.com/content/dam/Deloitte/ie/Documents/Strategy/2014_customer_centricity_deloitte_ire-
land.pdf

[2] . http://www.radicati.com/wp/wp-content/uploads/2015/02/Email-Statistics-Report-2015-2019-Executive-Summary.
pdf

[3] . https://www.reuters.com/article/usa-work-emails/love-them-or-loathe-them-emails-are-here-to-stay-survey-idUSL-
1N10Z29D20150826

[4] . https://www.thinkwithgoogle.com/consumer-insights/click-to-call/

[5] . https://www.marketingsherpa.com/article/chart/demographics-why-customer-follow-brands-social-media

[6] . https://blog.twitter.com/marketing/en_us/a/2015/research-four-ways-brands-can-build-customer-service-relation-
ships-on-twitter.html

[7] . https://www.emarketer.com/Article/How-Helpful-Live-Chat/1007235

[8] . https://hbr.org/resources/pdfs/comm/british-airways/hbras_ba_report_web.pdf

[9] . https://www.virgin.com/entrepreneur/infographic-the-importance-of-face-to-face-networking

Zoho CRM Resources 13