Page 16 - EMAIL+ZOHO CRM FOR YOUR BUSINESS

Emails + Zoho CRM for Your Business

That’s not all; you can reply to emails, add follow-up tasks and add notes, all from within
MailMagnet. Along with this, you also have the option to filter the emails into separate folders or

labels in your inbox.

MailMagnet works as an add-on to Zoho Mail Integration. So, if you have configured your email
account within Zoho CRM using the Zoho Mail Integration, MailMagnet will instantly inform you
about the important emails from your customers.

BCC Dropbox

Most employees within organizations use multiple email accounts for communication.There can
be many reasons for using multiple email accounts.

When you are involved in a big project, like a real estate project, that is likely to be completed in
a few months’ time or when you have to hand over that project to someone else at a later stage,

it becomes a lot easier to communicate when you create a designated email account for this
purpose.Some businesses set up multiple mailboxes for separate product lines, with each division
selling products to a different audience. Similarily, organizations with multiple departments often

create mailboxes for each department: customer support, sales, PR, and marketing, for instance.

When you have just one mailbox for business communication, you can go ahead and use the Zoho
Mail Integration. But when it comes to multiple mailboxes for managing email communication
with your contacts, customers, and prospects, how can you associate all those emails to records

in Zoho CRM? This is when BCC Dropbox comes in handy. BCC Dropbox provides a unique email
address for each user in your Zoho CRM account. Instead of using the standard organization
email ID, the BCC Dropbox email address can be used for all your correspondence in future.

With this unique email address, you can automatically pull in all the emails
sent to your leads and contacts in Zoho CRM.

All you need to do is BCC this unique email address when you send emails to your customers and
you’ll get a copy of that email associated to the corresponding lead or contact in your Zoho CRM
account.

Zoho CRM Resources 16