Page 21 - EMAIL+ZOHO CRM FOR YOUR BUSINESS

Emails + Zoho CRM for Your Business

Email Insights

Email communication doesn’t just end with sending, receiving and sharing emails. How will you

know whether your leads and prospects have read your emails, clicked on any of the links or
ignored them completely? You can only write a better email when you have the right statistics.

Home Projects Leads Contact Potentials Accounts Activities Reports

Email Analytics Export to PDF Duplicate

Summarize ByG roup By Date Range
Date DayL ast 7 Days Filter

All Entities All Emails All Users

Summary Report
SENT BOUNCE OPENED CLICKED RECEIVED RESPONDED
63897 3.65% 2331 29.3% 18665 4.60% 2491 18665 987

Summary Report
DATE SENT BOUNCE OPENED CLICKED RECEIVED RESPONDED
11/07/2016 2173 3.45% 75 21% 450 2.71% 48 5165 91
10/07/2016 6914 3.57% 247 22.03% 1517 3.18% 191 6313 15
09/07/2016 6305 3.73% 235 23.06% 1454 3.5% 192
08/07/2016 8762 3.73% 327 30.07% 2597 5.12% 317 11237 382

You don’t want to be in the dark about how your emails have performed. Unless emails are
combined with the right context and analytics, you will not know how they have performed.

So with CRM, track the emails you sent. Get daily, weekly or monthly reports on their open, click,
response and bounce rates, and get a clearer idea of what worked and what you need to work
on.

Zoho CRM Resources 21