ZOHO PREMIUM ASSISTANCE
  • Are you having problems installing or upgrading your Zoho environment?
  • Would you like to get ongoing support from Zoho specialists, committed to helping your organisation get the best from your Zoho applications?
  • Do you have limited resources internally which means you’re not able to properly assist your Zoho users?
  • Would you love to have subscription-free Zoho support with on-demand services?

Choose your assistance pack today !

€399.00

4 HOURS PACK 01 - EN

€699.00

08 HOURS PACK 01 - EN

€999.00

16 HOURS PACK 01 - EN

Conditions: Paid by bank card (secured 100% by Stripe). Also your ZOHO account will need to be mapped to our ZOHO Official reseller portal, as per our ZOHO obligations.

MOBIX - GROUP - PAYMENT METHOD

* All hours must be used within two months of purchase

Online Hotline Service to help you with your daily questions and your technical computer problems.
Full traceability with the automated management system MOBIX Ticket.
24h ticket with an average response rate of 7:43 for 86% of open tickets.
Professional remote control platform for fast and efficient problem resolution and performance analysis of IT systems.
Remote control platform: simply send an intervention request by mail to open your ticket online.

ZOHO support pack special conditions:

– Pack subscription is by bank or credit card (100% secure by Stripe)

– Your ZOHO account must be mapped to our official ZOHO reseller portal, in accordance with MOBIX’s obligations as a ZOHO Certified Partner

– Period of validity of the packs from the date of subscription:

– 4 hours S pack: 2 months

– 8 hours L pack: 4 months

– 16 hours XL pack: 8 months

– Assistance requests accepted only by opening an ICI ticket

– Service Level Agreement (SLA)

– Support of a ticket – 5 working days maximum

– Maximum resolution before escalation – 10 working days maximum