ZOHO PREMIUM ASSISTANCE
  • You are facing difficulties when installing or upgrading your Zoho environment ?
  • You would like to get ongoing support from Zoho specialists committed to help your organization getting the best from Zoho applications ?
  • You have limited resources internally and are not able to assist properly your Zoho users ?
  • You would love to have a subscription-free support with only on-demand services ?

Choose your Premium assistance pack today !

€360.00

4 HOURS PACK 01 - EN

€540.00

08 HOURS PACK 01 - EN

€720.00

16 HOURS PACK 01 - EN

Conditions: Paid by bank card (secured 100% by Stripe) and also Your ZOHO account need to be mapped to our ZOHO Official portal reseller as per our ZOHO obligations

MOBIX - GROUP - PAYMENT METHOD
Online Hotline Service to help you with your daily questions and your technical computer problems.
Full traceability with the automated management system MOBIX Ticket.
24h ticket with an average response rate of 7:43 for 86% of open tickets.
Professional remote control platform for fast and efficient problem resolution and performance analysis of IT systems.
Remote control platform: simply send an intervention request by mail to open your ticket online.

ZOHO support pack special conditions:

– Pack to subscribe by credit card (100% secure by Stripe)

– Your ZOHO account must be mapped to our official ZOHO portal reseller in accordance with MOBIX’s obligations as a ZOHO Certified Partner

– Period of validity of the packs from the date of subscription:

– 4 hours pack: 2 months

– 8 hours pack: 4 months

– 16 hours pack: 8 months

– Assistance request only by opening an ICI ticket

– Service Level Agreement (SLA)

– Support of a ticket – 5 working days maximum

– Maximum resolution before climbing – 10 working days maximum8