MOBIX Assist’ON

MAINTENANCE CONTRACT

I.INTRODUCTION

Please read these Terms and Conditions carefully before purchasing products from Mobix Group.

Your purchase of the Services is conditioned on your acceptance of and compliance with these Terms.

By purchasing our Services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

If you purchase any product or service made available through the Service (“Purchase”), you will be asked to supply certain information relevant to your Purchase including, without limitation : credit card no,identity, etc.

Any variation to these Terms (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Provider.

II. THE PARTIES

This contract is made and entered into by and between:

  • MOBIX SAS, registered in TOULOUSE Trade Register, under the number 523 102 234, with the main office in CARAMAN, Callou – 31460, Bat.B, conducted  by Pres. Thomas SOULIER, hereinafter called «the Provider »

and:

  • The Purchasing company, hereinafter referred to as “the Client“.

They can be also referred to as “the Parties” or individually as “the Partie”.

The Provider is a company specialized in scientific and technical activities related to digital solutions and consulting for companies.

The Client is represented by a company that has requested the Provider’s expertise and technical assistance for the indicated services.

III. THE OBJECT

The purpose of this contract is to define the conditions under which the Customer and its users benefit from the maintenance and products sold or deployed by MOBIX at the Customer’s premises and remote assistance in the use of its various digital tools and collaboration.

IV. THE PROCEDURE

The Requests for assistance are made by buying one of the offered packages.

This is going to open a communication between the provider and Client and will create an invoice. Also, the Client will be contacted by Project manager assigned on its project.  

MOBIX’s ticket management system ensures tracability.

Our tickets are processed within 24 hours (non-contractual time) with an average response time of 7:43 for 86% of open tickets.

The Provider is bound by an obligation of means regarding processing the tickets opened by the Customer, not one of result.

V. ASSISTANCE AREAS:

ZOHO PREMIUM PACK( with its 3 subdivisions):

  • CRM and its extensions ;
  • Campaigns and the Tools for marketing/social media
  • Books and Finances
  • Others (40+ ZOHO Apps)

ALL OTHER ACTIVITIES AGREED BETWEEN THE PARTIES.

By becoming a MOBIX CLIENT on ZOHO Suite, you will be added to our ZOHO Partner Console which will allow us to access advanced support in case of

interventions in ZOHO servers’ level, with the help of a ZOHO team dedicated to Partners. This is possible through a partner attachment key.

VI. PRICING

We are currently offering 3 prepaid packages:

  • The S pack, that contains 4 hours of proficient work and has a price of 360
  • The L pack, that contains 8 hours of proficient work and has a price of 540
  • The XL pack, that contains 16 hours hours of proficient work and has a price of 720

These packages can be purchased via Click to buy (STRIPE) and are offering you the first hour free of charge, plus an extra 15 minutes free of charge for the ZOHO users registered in the partner portal ZOHO of Mobix.

The total time consumed per day is limited to 2h maximum.

Intervention timing is agreed between the Client and the Provider and is notified to the Client in the closing resolution.

The services offered by MOBIX are prepaid packs. The prepaid packs are not refundable whatsoever the reasons.

VII. BILLING AND PAYMENT TERMS

The PREMIUM PACKAGES can be purchased online, by clicking the one suited for the client’s needs. They will be paid, via Stripe.

After the payment is processed, the contract and the invoice will be received by the Client, within 3-5 working days.

If extra time is needed, the Client has the possibility to purchase another package.

By signing this order form, you are authorizing MOBIX to send instructions to your debit bank account, and your bank to debit your account in accordance with MOBIX’s instructions. You have the right to be reimbursed by your bank accordingly to the conditions described in the agreement that you have with it.

VIII. DURATION AND CONTRACT TERMINATION

This Agreement starts from the date of signature and is concluded for the amount of hours bought.

IX. CONFIDENTIALITY

The Provider will consider all the information shared with him strictly confidential, and is prohibited to disclose, any information, document, data or concept, which he may be aware of at the time of this contract.

However, the Provider cannot be held liable for any disclosure, if the disclosed material was already public at the time of disclosure, or if it became aware of it, or obtained from third parties by legitimate means.

X. DISPUTES

The contract is governed, interpreted and applied in accordance with French law. The courts of the Provider’s registered office will have sole jurisdiction over any dispute relating to the contract.

 

PROVIDER                                                                                     Signature and stamp of the CUSTOMER

MOBIX SAS CLIENT

M. Thomas Soulier, Président